Elaine, could you tell me the name of your store please, I'd like to avoid it if you continue to sell a product by the hundred that you believe to be of sub standard quality and has constant problems. I've had the PS Kurvi 4 for months without issue.
Try Nursery Value.com they have parts, but I'm with you on this one what a waste of money. Brake kept sticking, front swivel wheel kept locking, cot felt loose and unsafe and worst of all Petite Star say 'You cannot change the seat position with a child in it' There you are then the icing on the cake as far as I'm concerned.
I hope it works better when you get it back. That seems like a stupid design. Really odd. I don't blame you for being annoyed. We got told our buggy would have to go back and that we had to give them 3 chances to repair it. I think I was just a bit too stroppy by then because it didn't say that in writing anywhere so I wasn't budging. Lol. Strange enough, I went across the car park to Toys R Us and bought a £35 stoller that we have used to death and it was perfect. Just sold it on Ebay for £10 so not bad. Some retailers and manufacturers should be ashamed with the service and products.
I dont understand how this product has a rating of 4.5/5 . .
We are a retailer and have sold literally hundreds of these, and they are one of the most problematic pushchairs we have ever sold.
Constant problems with the pivoting arms and quality make these a 1/5 in my book.