Access diagnostics: warning
Hi girls
Just a quick note to warn you of a bad experience I had with Access Diagnostics today. I have used them for ages to order vits and other products like pre-seed etc. They are always really quick to deliver, and with the discount codes they are competitively priced. I work full time, and getting parcels delivered home is a nuisance, so I get parcels delivered to work. I have ordered AD stuff so many times before I know they arrive in an unmarked box. Perfect.
Or so I thought. Over the weekend I ordered some more fertility vitamins. This morning, a parcel arrived for me at work and sat in the communal area waiting for me to pick it up - clearly showing my name and a big label saying:
CONTENTS: First response pregnancy test (x1) Ovulation tests (x6)
I was mortified. I have been TTC for 2 years now, and I have been ultra careful about keeping this fact to myself. I'm a senior manager, and I know it shouldn't make any difference, but office rumours that I may be planning to go off on maternity leave will have done me no favours whatsoever. I wouldn't mind so much if I actually was PG, but I'm not - I MC'd last year and I've just started IVF (my fifth round of fertility treatment), so it's possible I may never have children. The very last thing I want is my colleagues gossiping about (or worse, pitying) me.
I complained to Access Diagnostics and their response was "sorry, but we can't do anything about it now". The label was nothing to do with my order at all - it was left over from a previous delivery and should never have been on my parcel. It might well have been a one off and I have been unlucky - but I will think long and hard before using Access Dignostics again, and I'll certainly never have anything delivered to my office!!
Just a quick note to warn you of a bad experience I had with Access Diagnostics today. I have used them for ages to order vits and other products like pre-seed etc. They are always really quick to deliver, and with the discount codes they are competitively priced. I work full time, and getting parcels delivered home is a nuisance, so I get parcels delivered to work. I have ordered AD stuff so many times before I know they arrive in an unmarked box. Perfect.
Or so I thought. Over the weekend I ordered some more fertility vitamins. This morning, a parcel arrived for me at work and sat in the communal area waiting for me to pick it up - clearly showing my name and a big label saying:
CONTENTS: First response pregnancy test (x1) Ovulation tests (x6)
I was mortified. I have been TTC for 2 years now, and I have been ultra careful about keeping this fact to myself. I'm a senior manager, and I know it shouldn't make any difference, but office rumours that I may be planning to go off on maternity leave will have done me no favours whatsoever. I wouldn't mind so much if I actually was PG, but I'm not - I MC'd last year and I've just started IVF (my fifth round of fertility treatment), so it's possible I may never have children. The very last thing I want is my colleagues gossiping about (or worse, pitying) me.
I complained to Access Diagnostics and their response was "sorry, but we can't do anything about it now". The label was nothing to do with my order at all - it was left over from a previous delivery and should never have been on my parcel. It might well have been a one off and I have been unlucky - but I will think long and hard before using Access Dignostics again, and I'll certainly never have anything delivered to my office!!
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[Modified by: HomeFairy on February 03, 2010 02:41 PM]
"We respect your confidentiality. All orders are discretely packaged in plain outer packaging (brown or white padded envelopes or boxes) with no company advertising or logos.There is a discrete return address on the front of the parcel under your address."
I would quote this if you correspond with them further. Majes me shudder when I think of my last order - zestica lubricant ... Can you imagine the gossip that would start!!!!
EEjits
xx
One of the directors of AD has been in touch via email to offer a fuller, and more sincere apology. She tells me they have introduced a change to the packing process to ensure this can't happen again. As a gesture of goodwill, they also refunded the cost of the order (around ??50).
I feel they have made a good effort to make up for their error, although obviously I wish it hadn't happened in the first place.
On the plus side, no one seems to be treating me any differently at work, so I'm hoping I have dodged a bit of a bullet there.
Thanks for all your support, and indignation/anger/fury on my behalf - it was really reassuring to know I wasn't overreacting!
MrsD