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So Angry!
in Baby
Im so angry mothercare and their so called "customer services" Ive had non stop problems with my buggy and wish id never bought the thing! I got a silver cross 3d and its caused me nothing but grief... ??300 for what? A hood that is s**t and a wobbly frame that breaks! Ive already had one replacement withing ONE month of having it...had new one as of September and the frame is well on its way out and all mothercare can say is "we'll send it off for repair!" I dont want a NEW one or a REPAIRED one I dont a whole new buggy!! Sorry for the rant...
Anyone else has problems with this buggy or problems with mothercare? :x
Anyone else has problems with this buggy or problems with mothercare? :x
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Replies
I hate the rain cover though!!
Have you tried complaining to silver cross?
I hope you dont have the same problems as me but seems to be a very common thing to happen amongst other flaws of the buggy
Funny that hun because my first replacement was because the zip broke on the hood and i hadnt even undone it?!?! Try working that one out (i cant lol)
As for trading standards i think thats a bloody good idea!! I think ill look into that one. I have now seen people have the exact same problems as me, why dont silver cross just own up and realise its a shit product and to take it off the market until they make it substantially ALOT better!!
Sorry no help to you but maybe you have just been unlucky? As for customer services they do sound rubbish!
xx
*whispers* "i work for mothercare"
please don't all shout at me now!!
silver cross ALWAYS blame the customer and tell us that when we give their pushchairs back from repair we should demonstrate it fully so the customer is aware of how to fold it properly!! Ha! That's a joke coz I can't even do it myself half the time, always get it stuck!!
Unfortunatley for you, mothercare have a policy that if something goes wrong within the first 28 days, we will replace it, after that it has to be sent for repair and we will offer the customer a (crummy) loan. Are you going to let them send it off? I know you really don't want it anymore but I think if you were to get it fixed then it happened again, you may be able to get a refund or at least credit towards another pushchair?? Where is your local mothercare? I think it'll depend on the managers descretion, let us know what trading standards say if you get in touch with them coz that will be quite interesting
Gem+Charlie, I'm really sorry you had such awful service from Head Office, I must say I'm very surprised and shocked at their response to what happened, did you take it any further?
Gemma x x
I dont see why it should be a problem getting a refund, its like any other product you buy...if you have a receipt, and its faulty you said it back for either a replacement OR a REFUND! its not on, i wont be leaving the shop until I got my money back!!!!
I feel for you though, a buggy is such an expence you would think it will be well looked after if ther is any problems with it. eh x
Mothercare have a policy for these situations, it is clearly stated on their website and in their guarantee booklets which is why they have to follow it when something goes wrong with a pushchair
Mothercare pushchair guarantee
Any pushchair under ??100 (i.e. up to ??99.99) is subject to a 6 month guarantee. Any pushchair over ??100 is subject to a 12 month guarantee.
Refunds & Exchanges:
We will refund or exchange the pushchair if it is returned unused and within 28 days of purchase or if the pushchair displays a manufacturing fault within 28 days of the guarantee validation period.
Repairs & Spares:
We will repair your pushchair free of charge if it displays a manufacturing fault after 28 days and within the guarantee period. Please refer to your local store. Repairs due to non manufacturing faults are chargeable.
Fabric:
Our manufacturers endeavour to hold fabric/coordinating components for the duration of their guarantee. If colours are not available co-ordinating colours will be used.
Keeping you mobile:
We will provide you with a courtesy stroller, if available at your local store, whilst yours is away for repair.
I'm sorry but my oh is assistant manager in one of their stores and too often he gets irate customers shouting and having a go at him for things that are beyond his control, he doesn't make the pushchairs and he didn't make up the policy but he does have to stick to it
You would probably be better off calling the customer services number and speaking to them because they have a lot more power than the people working in the stores and if you have a go at them and threaten trading standards or whatever they are likely to say you can have a refund or credit note and they will contact your local store and tell them to do that for you
it broke 3 times, everytime it was sent off i was told i had broken it. which i hadn't.
so i googled this and printed off about 30 pages of people with the exact problem.
my pram was bought from a local independant shop so i went back with the evidence. by this point i was so angry and told them i was off to trading standards!
i was given another pram and a buggy free to replace the 3d!
so its common and you have very good case for full refund.
i would never ever buy silver cross again.