FAO Webed
Dear Sir/Madam,
I think you will have your work cut out tomorrow morning when you get into work.
I would just like to say how utterly disgusted I am on only finding out this weekend that this site is not monitored and controlled over the weekend.
The rubbish that has gone on here since Friday night is astonishing.
While I am aware that people fuel the fire by posting, it cannot really be helped when certain people can be so offensive and others are trying to defend themselves or help others.
You had assured us last week that the person in question had been removed, however, clearly it is quite simple for them to return with another profile.If you do not have the capability of blocking an IP address, how are you able to run such a forum responsibly?
I am sorry for the abruptness of this message, however, I do feel very strongly on this subject as the situation has spiralled way out of control in just 48 hours.
I will be leaving this site and going elsewhere, where I know the posts are monitiored regularly. This is a real shame as I have been a member since finding out I was pregnant in 2007 and the site has been of great comfort and help to me throughout my pregnancy and since.
I would like to suggest that you take these points on board and perhaps address the fact that you do not have a moderator working at weekends. In particular, this problem is made worse by the fact that this ste is linked to Prima Baby where you must have thousands of readers joining. Do they really expect the frightening language and insults on a forum that have gone on this weekend?
I thank you for taking the time to read this post and I would appreciate a response and guidance as to what you think you can do to prevent this from happening again.
Yours faithfully,
a very let down member (joined in pregnancy in 2007).
I think you will have your work cut out tomorrow morning when you get into work.
I would just like to say how utterly disgusted I am on only finding out this weekend that this site is not monitored and controlled over the weekend.
The rubbish that has gone on here since Friday night is astonishing.
While I am aware that people fuel the fire by posting, it cannot really be helped when certain people can be so offensive and others are trying to defend themselves or help others.
You had assured us last week that the person in question had been removed, however, clearly it is quite simple for them to return with another profile.If you do not have the capability of blocking an IP address, how are you able to run such a forum responsibly?
I am sorry for the abruptness of this message, however, I do feel very strongly on this subject as the situation has spiralled way out of control in just 48 hours.
I will be leaving this site and going elsewhere, where I know the posts are monitiored regularly. This is a real shame as I have been a member since finding out I was pregnant in 2007 and the site has been of great comfort and help to me throughout my pregnancy and since.
I would like to suggest that you take these points on board and perhaps address the fact that you do not have a moderator working at weekends. In particular, this problem is made worse by the fact that this ste is linked to Prima Baby where you must have thousands of readers joining. Do they really expect the frightening language and insults on a forum that have gone on this weekend?
I thank you for taking the time to read this post and I would appreciate a response and guidance as to what you think you can do to prevent this from happening again.
Yours faithfully,
a very let down member (joined in pregnancy in 2007).
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Replies
PS... IP - I am totally not a computer expert but my comp always turns on with a diff IP address..... I see this via the account activity on google mail ........
It would be impossible for the small team that runs Babyexpert.com to moderate the site 24/7. The suggestion that some of our users would volunteer to moderate over the w/end is a very kind and thoughtful one, but it would be very difficult to set up and maintain on a regular basis.
The 'report to moderator' button is there for that purpose, and we do regularly check the email inbox to see if anything is being reported. BUT we have had nothing reported to us over the last weekend. We can, and do, ban users' IP addresses when they have consistently broken the codes of conduct on Babyexpert.com, and this usually works, however it's not impossible for them to re-register using another IP address.
We can only urge you to stay with the site, which has a lovely and kind user base for 99% of the time. Ignore inflammatory, offensive and abusive posts by simply not posting a reply, and just report them to the moderator.
Thank you all for your patience. If you can notify us of the offensive posts' location on the site, via email please at info@babyexpert.com, we will take the appropriate action.
Alison, Wed Ed.
xx
If you seriously didnt receive any emails or reported messages, then the 'report to moderator' button needs to be sorted out IMMEDIATELY. Otherwise people will loes trust in yourselves as moderators. Knowing that anything they report isnt getting seen to.
I preferred this site over another site as its a proper lil community. I wont be leaving to go to another site. I will just be treading careful. Its a shame the new comers arent getting the best treatment because of certain people abusing the site and users.
PLEASE PLEASE PLEASE look into this issue webed,.
Thanks xx
Im sure this certain user is quite aware that the posts dont get moderated at the w/e, which is why s/he is posting then.
OMG I cant believe someone would say that, we really need to be assured that moderators and looking into this as its disgusting.
As webed, can you simply read all the posts that have been set up over the weekend, some being obvious that they were set up for the troll.
Said person came on as 5leaf and then something else at some point. The language and insults are awful and you will have no problem finding them!
Then perhaps, remove all those threads and address the moderator button problem.
I would imagine that you had so many reports, it jammed the system up!