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tax credit and backdating

hi everyone, i rang taxcredit to inform them of my partner moving in and they stopped my single claim and payment and said they would send us a new form.
the form took weeks to come and i sent it back and didnt hear anything for weeks so i rang and was told its being processed but dont worry it will get backdated to the date the single claim ended.

after a couple of weeks i got a small payment into my bank which i couldnt take out as i owed to much. i rang taxcredit a asked why i had not been backdated and he said he would check if i was entitled to anything backdated, he came back on and said yes you should have been backdated 93 days and then said he would have to send it to the backdate team to issue payment.

does anyone know how long this will take??
thanks in advance xxx
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