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child benefit (goes on a bit)
Hi
I checked my quarterly bank statement last month for the first time in ages and noticed that my chld benefit had not gone in after 3 emails i got a new claim form sent through to me. When i called this morning they said they had stopped the payments in feb 09 as they had sent a letter out and it was sent back saying not at this address. The guy said to fill in the claims form and send it back to get my payments started again, when i asked about having it back dated i was told only for a max of 3 months. The reason they stopped it was because that letter went back to them, now they have completly taken all my details off the systems and cancelled out everything so it looked like holly didnt exsist, does anyone know how i can take this further to get full back dated money. I'm sure if i owed them 12 months of money they wouldnt just ask for 3 back.
Thanks for reading my ramble
Lynda
I checked my quarterly bank statement last month for the first time in ages and noticed that my chld benefit had not gone in after 3 emails i got a new claim form sent through to me. When i called this morning they said they had stopped the payments in feb 09 as they had sent a letter out and it was sent back saying not at this address. The guy said to fill in the claims form and send it back to get my payments started again, when i asked about having it back dated i was told only for a max of 3 months. The reason they stopped it was because that letter went back to them, now they have completly taken all my details off the systems and cancelled out everything so it looked like holly didnt exsist, does anyone know how i can take this further to get full back dated money. I'm sure if i owed them 12 months of money they wouldnt just ask for 3 back.
Thanks for reading my ramble
Lynda
0
Replies
The other thing you could try is your MP - they will deal with problems with centrally issued benefits, which I think child benefit is. Try this website:
http://www.theyworkforyou.com
There is a section where you can email them.
Hope this helps.
xx
did you move house then, and the new people would have sent that letter back?
if so, then I guess they would turn round and say it's your fault for not informing them that you had moved.
i'm just making assumptions here so forgive me if I'm wrong!! hope you can get it sorted though x x
I moved house in Dec and when I phoned tax credits they asked if they wanted me to inform child benefit too so if you have been getting tax credit awards posted to your new address then I would make the assumption that child benefit did have your address but have messed up somewhere