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M&S Valentines deal....
Hi Ladies
I normally post in October forum but thought this would appeal to the wider audiance.
I know that a few of you out there, like me, were very disappointed with the Valentines deal M&S had over the weekend and like me, I am sure a few of you made complaints.
I just wondered what your responses were, I got mine this morning and I was fairly disappointed with it!
Thanks
hope you are all well!
Shelby
I normally post in October forum but thought this would appeal to the wider audiance.
I know that a few of you out there, like me, were very disappointed with the Valentines deal M&S had over the weekend and like me, I am sure a few of you made complaints.
I just wondered what your responses were, I got mine this morning and I was fairly disappointed with it!
Thanks
hope you are all well!
Shelby
0
Replies
What did they say?
Julie xxx
30+3
Dear Mrs xxxx
Thank you for your e-mail. I am sorry that you were unable to take advantage of our 'Dine in for ??20 promotion' due to the lack of items available for pregnant women. I do apologise about this. I can assure you that your comments have been passed to our Promotions and Marketing Department. I know they will investigate and take your comments seriously. Thank you once again for taking the time to bring this to our attention. Kind Regards,
Bloody rubbish!
Joo xxx
This was my response...
Thank you for your email.
I am sorry to hear that you were unable to take advantage of our
Valentines 'dine in' promotion. I appreciate how frustrating that this
must have been.
Please be assured that I have passed your comments on to our food
department. I know they will find this feedback very useful when
reviewing our promotions. Here at M&S we want all our customers to enjoy
our food and offers, I am sorry that on this occasion this was not the
case. I know that our food team will take this feedback on board and
hopefully in the future we will have a promotion that will cater for you
and other pregnant women.
Thank you once again for taking the time to contact us. We appreciate
it.
Rubbish!!!! Might complain about the response and say that is not good enough as it wrecked my valentines!!!
sorry having a bad day as discovered brown CM today and feeling a little low (a rant at M&S might make me feel better!)
[Modified by: ShelbyR on February 16, 2009 06:20 PM]
As for the M&S deal I didn't like a single one of the starters so wouldn't have eaten them anyway but it is not on that someone didn't realise that their target audience for a valentines meal for 2 is married/co-habiting couples and surely someone had to have realised a percentage of that would include pregnant women.
I would imagine from that reply that they will pass it on to the right department who will get back to you, let us know if your hear anything else.