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LOOLA STRAPS - SAGA CONTINUES!!!!!
HI REMEMBER ME?!
I SENT MY LOOLA CONFORT BACK VIA MOTHERCARE AT THE REQUEST OF THE MANUACTURER DOREL FOR SOME REPLACEMENT STRAPS PUTTING ON.
MY PUSHCHAIR HAS BEEN AWAY SINCE 16/9. IT HAS BEEN RETURNED SAYING THERE IS NOTHING WRONG WITH IT - AAAAAAAAAARRRRRRRRGGGGGGGGHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!
THEY TOLD ME THEMSELVES THAT IT IS A COMMON PROBLEM, SEND BACK AND WE WILL REPLACE WITH A WEBSTAR HARNESS. ALL OF THIS WAS WRITTEN ON THE PAPERWORK SENT TO THEM AND NOTHING!
MY GOD I AM FUMING.
TO TOP IT ALL OFF I SAID WHAT ABOUT A CREDIT NOTE THEN AND MOTHERCARE HAVE SAID THEY CANNOT DO THIS WITHOUT THE PERMISSION OF DOREL AND AS THEY SAID THE STRAP IS FINE I PROBABLY CAN'T DO ANYTHING.
??250 ON A PUSHCHAIR AND NO HELP WHEN OTHERS HAVE JUST PHONED UP AND BEEN SENT STRAPS IN THE POST!
HELP ANYONE DO YOU KNOW WHERE SPARE STRAPS CAN BE BOUGHT?
IVE EMAILED DOREL AND FIGHTING MY CASE. ALL I WANT IS MY PUSHCHAIR BACK AND USEABLE.
I KNOW WHEN I GET IT BACK NOW ILL BE SO FED UP ILL JUST SELL THE BL--DY THING, BUT AT ONE HELL OF A LOSS NO DOUBT.
SORRY LADIES HAD TO GET THAT OFF MY CHEST
LEILA X
I SENT MY LOOLA CONFORT BACK VIA MOTHERCARE AT THE REQUEST OF THE MANUACTURER DOREL FOR SOME REPLACEMENT STRAPS PUTTING ON.
MY PUSHCHAIR HAS BEEN AWAY SINCE 16/9. IT HAS BEEN RETURNED SAYING THERE IS NOTHING WRONG WITH IT - AAAAAAAAAARRRRRRRRGGGGGGGGHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!
THEY TOLD ME THEMSELVES THAT IT IS A COMMON PROBLEM, SEND BACK AND WE WILL REPLACE WITH A WEBSTAR HARNESS. ALL OF THIS WAS WRITTEN ON THE PAPERWORK SENT TO THEM AND NOTHING!
MY GOD I AM FUMING.
TO TOP IT ALL OFF I SAID WHAT ABOUT A CREDIT NOTE THEN AND MOTHERCARE HAVE SAID THEY CANNOT DO THIS WITHOUT THE PERMISSION OF DOREL AND AS THEY SAID THE STRAP IS FINE I PROBABLY CAN'T DO ANYTHING.
??250 ON A PUSHCHAIR AND NO HELP WHEN OTHERS HAVE JUST PHONED UP AND BEEN SENT STRAPS IN THE POST!
HELP ANYONE DO YOU KNOW WHERE SPARE STRAPS CAN BE BOUGHT?
IVE EMAILED DOREL AND FIGHTING MY CASE. ALL I WANT IS MY PUSHCHAIR BACK AND USEABLE.
I KNOW WHEN I GET IT BACK NOW ILL BE SO FED UP ILL JUST SELL THE BL--DY THING, BUT AT ONE HELL OF A LOSS NO DOUBT.
SORRY LADIES HAD TO GET THAT OFF MY CHEST
LEILA X
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Replies
dont know if you remember but i was having loads of probs with mine and i sent it back to dorel via mothercare. mine was really wobbly and it used to fold up by itself! I got it back and they said there was nothing wrong with it but they had tightened it up and it seems much better. But i had the same problem with the straps esp when the foot muff is on it. They didnt replace mine either. do you think i should email them again?
xx
Yeah I remember our chats. I would email Dorel again and insist something be done about it.
I can't see how they can say the straps are ok when they are clearly not.
My pushchair is still with Mothercare and they are going to try and ring Dorel again tomorrow. I have suggested if they are not prepared to replace the straps for the 'Webstar harness' that they originally said they would put on then how about asking if I can purchase a set of these.
Worth a try. I have left it with Mothercare but also emailed Dorel again. It's so annoying as other people you speak to have just been sent replacement straps in the post!
The lady at Dorel I spoke to said it was a common problem and they were awaiting a batch of the new straps. So where are they and why wouldnt they change them!
I'll probably end up using the pushchair for as long as the straps let me and then sell the damn thing. But they are not going for much second hand are they?!
Email them anyway and hopefully if they have our enquiries about straps at the same time it may get something done. Good luck and keep in touch.
Leila x
Kerry xx
Yeah this is what I am trying to argue but Mothercare have sent the pushchair away under the warranty and as far as Dorel are concerned the straps are fit for purpose! And it took them 5 weeks of having my pushchair to tell me that!!
I have emailed Dorel and Mothercare ae contacting them again today.
I wouldn't mind my my son is a big baby and although I'm not expecting the pushchair to last me 4 years (as no doubt I will just have a basic stroller then) I do expect it to last me at least 2/3 years.
I'll keep you all updated on my progress.
I've searched on the internet also to see if you can just buy seperates so I can get a spare strap that would fit but haven't had any luck.
Leila x
Am having problems with my car seat!
I haven't tried it yet cos I'm just thinking of selling the damn thing and going back to a good old trustworthy Maclaren
So anyone who has a problem give them a calland menion this. If you don't get anywhere let me know and I will send you a copy of my email they sent me.
Leila xxx
yeah do you want to email me at leilaharris73@hotmail.co.uk with your email address and ill send to you.
ive finally decided im selling the damn thing )
Leila x
Well, mines just been in for repair....AGAIN!!!!!!!!!!!!!!!!!!! A screw came out on the crossbar at the bottom, so it wobbled all over the place and wouldnt fold up! Really dangerous. I was soooooo mad. Anyway I got it back after a few days and they have put me longer straps on aswell.
I have bought a secound pushchair coz I dont trust my loola to last.
Hope you have got yours sorted.
xx
i was just trying to look for a way to order the strap extension for my baby's push chair and after a bit of search i found this site ,it really made depressed to hear of all the problems with the loola ,i did not have a clue, my daughter is now 6 months and the straps are too tight already,what am i going to do now do i need to buy another push chair now , i paid so much for the one i have .
please if anyone can help me with a tel no of where to order them or a web site i would be grateful.
:x:cry::x:cry::x:cry::x:cry:
I had the same problem and eventually solved the problem by contacting Dorel. If you would like a copy of the email I reeived from Dorel email me at leilaharris73@hotmail.co.uk I have had lots of people contact me. It's such a shame cos it's a lovely pushchair.
Leila x
i emailed you but have not heard from you please can you send me the information my email is zakarei1@homail.com
I have just tried to email you now but it will not go through can you please check your email address and re send. I tried zakarei1@hotmail.com ??
Thanks
Leila
sorry i gave you the address with wrong spelling its zakarie1@hotmail.com
[Modified by: bells58 on March 10, 2010 09:09 PM]
many thanks.
kellybills@live.co.uk
I have recently ordered the Loola Up for my baby, due in June. Then I read all your posts, arrgggh!!
So I thought I'd email Dorel, to raise my concerns & see if the strap length issue has perhaps now been rectified on the 2010 model?
I got a pretty dismissive reply back, stating that they've had no -ve feedback on the 2010 model, since it was relased in January... and that was pretty much IT?!
So I've replied back, stating that I'm not surprised they've had no -ve feedback as yet, seeing as those orders are probably only just being fulfilled around about now & the prams won't have even been used yet!
I've asked if they can aknowledge that the straps have indeed been an issue & can they provide me with a reassurance that it is no longer a problem. Otherwise, I may have to cancel my order & choose a different pram ;-(
I REALLY don't want to have to go through all the hassle that NorthernLass has had!
* Crossed fingers! *
Anna x
25+3
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I have now received a reply from a member of Dorel's Technical Team, stating that they started to use the longer harness towards the end of last year & this is now fitted on the 2010 model (the same harness they have been sending out to customers)
I hope that anyone reading this, who has purchased the 2010 Loola/Loola Up, may now have their minds put at rest - as in mine
[Modified by: 7banana7 on March 16, 2010 10:27 AM]